LourdesMcKenzie
Lourdes McKenzie Resume
Lourdes McKenzie
4110 Trentham Drive Pikesville, MD 21208 l 912-322-1042 l lourdes.mckenzie@yahoo.com
Professional Objective
Seeking a full-time position in a Health Care facility where I can utilize my education and training in Gerontology, as well as my interpersonal skills to provide the highest level of comfort and care to patients.
Education
Bethune-Cookman University, Daytona Beach, FL May 2012
Bachelor of Science (B.S.) Degree, cum laude
Gerontology Studies
Camden County High School, Kingsland, GA May 2007
College Preparatory & Technical Curriculum – Dual Diploma
Professional Experience
Customer Service Specialist October 2010 - May 2012
Buffalo Wild Wings®
Five Guys® Burgers and Fries
Daytona Beach, FL
· Provided excellent customer service at all times, which included offering a friendly and welcoming dining environment, processing customer orders expediently and accurately, while possessing solid product knowledge.
· Responsible for all aspects of cash register operations, including maintaining an accurate cash drawer, ensuring an orderly appearance of the register area, and safeguarding company assets.
· Communicated effectively with Management to escalate customer requests and inquiries.
· Worked professionally and efficiently with other employees to promote and maintain company standards.
Student Work Aide August 2010 - August 2011
Bethune-Cookman University Financial Aid Office
Daytona Beach, FL
· Served as the liaison for students and parents, working in collaboration with the University financial aid advisors to facilitate the application process for student/parent loans and obtaining outstanding financial aid documents.
· Provided leadership as the designated Student Lead by offering training and oversight for other student work aides, assisting with questions, and resolving issues.
· Assisted with freshmen orientation by helping incoming students with financial aid documents and submitting scholarship applications to ensure financial clearance for registration.
· Responsible for entry of financial aid records into multiple computer systems, while working closely with the University Scholarship Coordinator.
· Assisted with the successful conversion of all financial aid documents from paper to electronic records.
· Responsible for entering and updating student accounts to apply scholarship funds and other financial credits.
· Participated in regular meetings with the team to provide progress updates for ongoing tasks.
Customer Service Clerk (Internship) June 2009 – August 2009
Federal Law Enforcement Training Center
Glynco, GA
· Provided key contributions to the implementation of a new product, which included performing testing, quality control checks, and troubleshooting.
· Responsible for the execution of daily operations throughout the office, including triaging in-person inquiries, phone calls, and mail.
· Served as the customer liaison to provide information regarding class scheduling, curriculum information, and cost details.
· Interacted with various departments to set-up equipment and generate paperwork for training sessions.
· Assisted the Training Facilitator with the conduct of the training sessions, including the preparation of class materials.
· Assisted customers with the selection and purchase of merchandise and prepared the documentation for special orders.
· Effectively handled high priority tasks on a daily basis.
Professional Affiliation/Awards
Alpha Kappa Alpha Sorority, Incorporated 2011 - Current
Bethune-Cookman University Honor Roll 2008 - 2012
Bethune-Cookman University Concert Chorale Scholarship Recipient 2008 - 2011
4110 Trentham Drive Pikesville, MD 21208 l 912-322-1042 l lourdes.mckenzie@yahoo.com
Professional Objective
Seeking a full-time position in a Health Care facility where I can utilize my education and training in Gerontology, as well as my interpersonal skills to provide the highest level of comfort and care to patients.
Education
Bethune-Cookman University, Daytona Beach, FL May 2012
Bachelor of Science (B.S.) Degree, cum laude
Gerontology Studies
Camden County High School, Kingsland, GA May 2007
College Preparatory & Technical Curriculum – Dual Diploma
Professional Experience
Customer Service Specialist October 2010 - May 2012
Buffalo Wild Wings®
Five Guys® Burgers and Fries
Daytona Beach, FL
· Provided excellent customer service at all times, which included offering a friendly and welcoming dining environment, processing customer orders expediently and accurately, while possessing solid product knowledge.
· Responsible for all aspects of cash register operations, including maintaining an accurate cash drawer, ensuring an orderly appearance of the register area, and safeguarding company assets.
· Communicated effectively with Management to escalate customer requests and inquiries.
· Worked professionally and efficiently with other employees to promote and maintain company standards.
Student Work Aide August 2010 - August 2011
Bethune-Cookman University Financial Aid Office
Daytona Beach, FL
· Served as the liaison for students and parents, working in collaboration with the University financial aid advisors to facilitate the application process for student/parent loans and obtaining outstanding financial aid documents.
· Provided leadership as the designated Student Lead by offering training and oversight for other student work aides, assisting with questions, and resolving issues.
· Assisted with freshmen orientation by helping incoming students with financial aid documents and submitting scholarship applications to ensure financial clearance for registration.
· Responsible for entry of financial aid records into multiple computer systems, while working closely with the University Scholarship Coordinator.
· Assisted with the successful conversion of all financial aid documents from paper to electronic records.
· Responsible for entering and updating student accounts to apply scholarship funds and other financial credits.
· Participated in regular meetings with the team to provide progress updates for ongoing tasks.
Customer Service Clerk (Internship) June 2009 – August 2009
Federal Law Enforcement Training Center
Glynco, GA
· Provided key contributions to the implementation of a new product, which included performing testing, quality control checks, and troubleshooting.
· Responsible for the execution of daily operations throughout the office, including triaging in-person inquiries, phone calls, and mail.
· Served as the customer liaison to provide information regarding class scheduling, curriculum information, and cost details.
· Interacted with various departments to set-up equipment and generate paperwork for training sessions.
· Assisted the Training Facilitator with the conduct of the training sessions, including the preparation of class materials.
· Assisted customers with the selection and purchase of merchandise and prepared the documentation for special orders.
· Effectively handled high priority tasks on a daily basis.
Professional Affiliation/Awards
Alpha Kappa Alpha Sorority, Incorporated 2011 - Current
Bethune-Cookman University Honor Roll 2008 - 2012
Bethune-Cookman University Concert Chorale Scholarship Recipient 2008 - 2011